Policies & FAQ

REFUND/RETURN

We accept returns of items in their original condition within 14 days of the initial order date. Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. Customers are responsible for return shipping fees. Before making a return please email be@elizahiggins.com for a Return Authorization Number (RA#).

Please send all returns to:

BRINKER & ELIZA

2490 BLACK ROCK TURNPIKE SUITE 399

FAIRFIELD, CT 06825

EXCHANGES

Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.

REFUNDS (if applicable)

Once your return is received we will send you an email to notify you. We will also notify you of the approval or rejection of your refund after inspection based on the condition of the return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank)

SALE ITEMS (if applicable)

Only regular priced items may be refunded, sale items cannot be returned.


FAQ’S

SHIPPING TIMES:

All of our pieces are made by hand, to order – with love. Please allow one to seven days for your order to ship.

INTERNATIONAL SHIPPING?

We ship worldwide!

International customers are responsible for the payment of any additional fees, customs, duties & taxes upon delivery.

USPS Priority Mail International: arrives in approximately 6 Р10 days once the order has shipped.

USPS First Class International: arrives in approximately 7 – 21 days once the order has shipped.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and PayPal.

HOW DO I CARE FOR MY JEWELRY?

Our pieces are all limited in quantity and delicate due to the handmade nature of each piece. To best care for your jewelry, here’s what we recommend:

Avoid wearing your jewelry in the shower, ocean, or pool and limit contact with perfumes and lotions.

Avoid banging your jewelry on table tops or against any other hard surfaces.

Pack your jewelry with care (avoid throwing it in the bottom of your bag).

If you have any further questions, please email us at BE@ELIZAHIGGINS.COM