Policies & FAQ
We accept returns of unworn items in their original condition and packaging within 30 days of the original order date. Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. Customers are responsible for return shipping fees. Before making a return please email email@example.com for a Return Authorization Number (RA#). Returns postmarked outside of the 30 day window will not be accepted.
Please send all returns to:
BRINKER & ELIZA
2490 BLACK ROCK TURNPIKE SUITE 399
FAIRFIELD, CT 06825
Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.
REFUNDS (if applicable)
Once your return is received we will send you an email to notify you. We will also notify you of the approval or rejection of your refund after inspection based on the condition of the return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank).
Please note, shipping and handling charges are not refundable.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, sale items cannot be returned.
All of our pieces are made by hand, to order – with love. Please allow 1- 10 business days for your order to ship. Thank you so much for understanding – we promise the jewels are worth the wait!!
Please take care when entering your shipping address. We are not responsible for orders not received due to an incorrect or an incomplete shipping address. Orders marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
DOMESTIC SHIPPING (USA and its territories):
We ship with USPS Priority Mail: arrives in approximately 1-3 business days once the order has shipped
We ship worldwide!
International customers are responsible for the payment of any additional fees, customs, duties & taxes upon delivery.
USPS Priority Mail International: arrives in approximately 6 – 10 days once the order has shipped.
USPS First Class International: arrives in approximately 7 – 21 days once the order has shipped.
DHL Express: arrives in approximately 2 - 5 business days once the order has shipped.
Please note that these shipping windows are estimates and we can’t guarantee ship times for orders going to addresses located outside the United States.
Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a restocking fee of $15 deducted from your refund once your package has been returned to sender.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards and PayPal.
IS SALES TAX APPLIED TO MY ORDER?
For orders shipping within the US and its territories, shipping and taxes are calculated at checkout based on shipping address and as required by applicable laws. Taxes for international orders are collected upon delivery and are not calculated at checkout (see International Shipping Policy above).
HOW DO I CARE FOR MY JEWELRY?
Our pieces are all limited in quantity and delicate due to the handmade nature of each piece. To best care for your jewelry, here’s what we recommend:
Avoid wearing your jewelry in the shower, ocean, or pool and limit contact with perfumes and lotions.
Avoid banging your jewelry on table tops or against any other hard surfaces.
Pack your jewelry with care (avoid throwing it in the bottom of your bag).
DO YOU SELL GIFT CARDS?
Yes, we do offer gift cards! You can purchase our gift cards here.
If you have any further questions, please email us at firstname.lastname@example.org.