Policies & FAQ
We accept returns of unworn items in their original condition and packaging within 15 days of the delivery date. Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. Customers are responsible for return shipping fees.
Before making a return please email firstname.lastname@example.org for a Return Authorization Number (RA#). Customer Care responses will be issued Monday through Friday.
Returns postmarked outside of the 15 day window will not be accepted.
Please send all returns to:
BRINKER + ELIZA
2490 BLACK ROCK TURNPIKE SUITE 399
FAIRFIELD, CT 06825
Please email us a tracking number for your return. We are not liable for lost or stolen returns.
Please note: any items that are personalized or have been customized in any way are final sale and are not able to be returned.
Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.
REFUNDS (if applicable)
All returned items must be shipped to the address provided by customer service to be processed. All applicable shipping costs from the original order are non-refundable. Please allow 1-2 weeks from our receipt of the return for our office to receive and process your refund request.
If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank).
Please note, all applicable shipping and handling charges are non-refundable.
Only regular priced items may be refunded, sale items cannot be returned.
PRE-ORDER STYLES (if applicable)
Shipping dates on Pre-Order items are not guaranteed and are estimates only. Pre-order styles are not guaranteed to ship on the date listed. All Pre-Order styles are subject to delays.
Orders containing pre-order items will ship in its entirety.
All of our pieces are made by hand, to order – with love. Please allow 1- 10 business days for your order to ship. Thank you so much for understanding – we promise the jewels are worth the wait!!
The shipping time selected at check-out indicates the time estimated for the package to be delivered once shipped.
Please take care when entering your shipping address. We are not responsible for orders not received due to an incorrect or an incomplete shipping address. Orders marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.
Orders may not be canceled once they are placed.
Please note that we do not ship on the weekend or holidays.
We send all orders via trackable mail or courier. Once the order has been scanned and delivered by the courier it will be considered the sole responsibility and property of the customer. We are not liable for lost, stolen or un-retrieved packages that have been confirmed as delivered by the shipping company. If you'd like to make sure the package requires your signature for delivery, please email us at the time of your order.
DOMESTIC SHIPPING (USA and its territories):
UPS Ground: arrives in approximately 1- 5 business days once the order has shipped
USPS Priority Mail: arrives in approximately 1- 3 business days once the order has shipped
We ship worldwide!
International customers are responsible for the payment of any additional fees, customs, duties & taxes upon delivery.
UPS Worldwide Saver: arrives in approximately 1 – 3 days once the order has shipped
DHL Express: arrives in approximately 2 - 5 business days once the order has shipped
USPS First Class International: arrives in approximately 7 – 21 days once the order has shipped
Please note that these shipping windows are estimates and we can’t guarantee ship times for orders going to addresses located outside the United States.
Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a restocking fee of $15 plus the cost of return shipping deducted from your refund once your package has been returned to sender. We are not able to offer any refund until the product has been received by us.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards and PayPal.
IS SALES TAX APPLIED TO MY ORDER?
For orders shipping within the US and its territories, shipping and taxes are calculated at checkout based on shipping address and as required by applicable laws. Taxes for international orders are collected upon delivery and are not calculated at checkout (see International Shipping Policy above).
HOW DO I CARE FOR MY JEWELRY?
Our pieces are all limited in quantity and delicate due to the handmade nature of each piece. To best care for your jewelry, here’s what we recommend:
Avoid wearing your jewelry in the shower, ocean, or pool and limit contact with perfumes and lotions. Avoid exposing your jewelry to excessive humidity or excessive direct sunlight.
Avoid banging your jewelry on table tops or against any other hard surfaces.
Pack and store your jewelry with care (avoid throwing it in the bottom of your bag).
Our pieces are made to last, however, when they are handled without adequate care (excessive dropping, improper storage, extreme wear and tear) they are more likely to show wear over time.
DO YOU SELL GIFT CARDS?
Yes, we do offer gift cards! You can purchase our gift cards here.
If you have any further questions, please email us at email@example.com.