Shipping policy

Shipping Policy 

PLEASE NOTE THAT DUE TO INCREASED ORDER VOLUME DURING OUR SUMMER KICKOFF SALE, YOUR ORDER MAY EXPERIENCE A SLIGHT DELAY IN SHIPPING.

WE THANK YOU FOR YOUR PATIENCE, IF YOU HAVE ANY QUESTIONS PLEASE EMAIL CUSTOMERCARE@BRINKERANDELIZA.COM   

 

Shipping Times:

All of our pieces are made by hand, to order – with love. Please allow 1- 10 business days for your order to ship. Thank you so much for understanding – we promise the jewels are worth the wait!

The shipping time selected at check-out indicates the time estimated for the package to be delivered once shipped.

Please take care when entering your shipping address. We are not responsible for orders not received due to an incorrect or an incomplete shipping address. Orders marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Orders may not be canceled once they are placed.

Please note that we do not ship on the weekend or holidays.

We send all orders via trackable mail or courier. Once the order has been scanned and delivered by the courier it will be considered the sole responsibility and property of the customer. We are not liable for lost, stolen or un-retrieved packages that have been confirmed as delivered by the shipping company. If you'd like to make sure the package requires your signature for delivery, please email us at the time of your order.

Domestic Shipping:

UPS Ground: arrives in approximately 1- 5 business days once the order has shipped

USPS Priority Mail: arrives in approximately 1- 3 business days once the order has shipped 

International Shipping:

We ship worldwide!

International customers are responsible for the payment of any additional fees, customs, duties & taxes upon delivery.

UPS Worldwide Saver: arrives in approximately 1 – 3 days once the order has shipped

DHL Express: arrives in approximately 2 - 5 business days once the order has shipped

USPS First Class International: arrives in approximately 7 – 21 days once the order has shipped

Please note that these shipping windows are estimates and we can’t guarantee ship times for orders going to addresses located outside the United States.

Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a restocking fee of $15 plus the cost of return shipping deducted from your refund once your package has been returned to sender. We are not able to offer any refund until the product has been received by us.