Refund policy

 

Return Policy 

We accept returns of unworn items in their original condition and packaging within 15 days of the delivery date. Because of the handmade nature of our product, we cannot accept returns for products outside of this time frame. Customers are responsible for return shipping fees.

Before making a return please email customercare@brinkerandeliza.com for a Return Authorization Number (RA#). Customer Care responses will be issued Monday through Friday.

Returns postmarked outside of the 15 day window will not be accepted. 

Please send all returns to: 

BRINKER + ELIZA

2490 BLACK ROCK TURNPIKE SUITE 399 

FAIRFIELD, CT 06825

Please email us a tracking number for your return. We are not liable for lost or stolen returns.

Please note: any items that are personalized or have been customized in any way are final sale and are not able to be returned.

Exchanges

Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.

Refunds (if applicable)

All returned items must be shipped to the address provided by customer service to be processed. All applicable shipping costs from the original order are non-refundable. Please allow 1-2 weeks from our receipt of the return for our office to receive and process your refund request.

If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days (may vary depending on your bank).

Please note, all applicable shipping and handling charges are non-refundable.

Sale Items

Only regular priced items may be refunded, sale items cannot be returned.

Pre-Order Styles (if applicable)

Shipping dates on Pre-Order items are not guaranteed and are estimates only. Pre-order styles are not guaranteed to ship on the date listed. All Pre-Order styles are subject to delays.

Orders containing pre-order items will ship in its entirety.